Contact Center
As your trusted IT and telecom advocate, SupplyTastic can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you receive the best possible solution that maps and scales to your business objectives.
Experience greater efficiency, enhanced visibility, and improved customer experiences
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud based customer experience solution that offers best-in-class, multi-channel customer engagement. SupplyTastic partners with the world’s leading providers to provide strategic CCaaS solutions for your business. Your customer expects to interact with you on their own terms: where, when, and how they prefer. In today’s landscape, optimal communication services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
Our Contact Center Expertise
Why Choose CCaaS?
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM, Database & RestfulAPI
- On-demand access to customer information
- Workforce optimization and management
- Cost effective upgrades
- 24/7 comprehensive professional services and technical
support
Why Work With Us
SupplyTastic designs and delivers IT & communications solutions and services that help organizations execute on their strategic goals. Our focus? Every business is unique, so we start with listening to the needs of our clients, and then exceed those needs in every way.
Key Benefits Of Working With Us:
- Is independent & can deliver multiple options
- Will learn your business structure and goals
- Will understand your IT infrastructure
- Will determine the optimal CCaaS solution
- Will research to source the optimal supplier
- Will implement and support the selected solution
- Post-implementation support, including customer service and escalations
- Be integrated as part of your organization’s ecosystem
Voice Products
- Dedicated / Switched Long Distance
- SIP
- International
- Toll Free
- ISDN PRI
- POTs
- Cellular
Get Started
Our SupplyTastic IT experts have earned hundreds of professional certifications to design, build, and manage the best IT services for you. Speak to us to learn more about solutions to your toughest organization challenges.